Return & Exchange

Return/Refund Policy

At Aayat Jewellery  we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your product, our return and refund policy is here to assist you.

 Returns

In case of Prepaid Order

we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

- *Eligibility*: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

- *Timeframe*: You have 48 hours from the time you receive your product to initiate a return.

- *Process*: Please Provided Unboxing Video and fill the return link and we will provide you with address

To initiate a return, please send product in unused condition to our address…..and share courier details to email address. support@aayatjwellery.com or you can fill our return link

[Note: -Products purchased during on Sale, Offers and Discount will be not eligible for returns or refunds]

Refunds

In Case of Prepaid Order

- *Condition Check*: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.

- *Approval*: If your return is approved, we will process your refund within 7 -15 business days. A credit will automatically be applied to your original method of payment.

- *Notification*: You will be notified via email once your return has been received and inspected, and once your refund has been processed.

Exceptions

- In case of COD order we will not take any query or refund in case of order being cash on delivery
we will not answer or entertain any question regarding COD order, you may reject COD order at time of delivery but after delivery we will not take any complaint
Please inspect your order before reception we will not refund in case of COD order

General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, you may receive similar item or different item than you have order in case of COD order com case of prepaid order we will ask you if you want to wait for restock order or want another product

- *Non-Returnable Items*: Certain items are non-returnable,
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases, Imitation Jewellery, Jewellery Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

- *Damaged or Defective Products*: If we receive a damaged or defective product, we are not liable to refund

Shipping Costs

- *Return Shipping*: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our return and refund policy, please contact us at our email support@aayatjwellery.com or fill our return link

Thank you for shopping with Aayat Jwellery Jewellery We appreciate your business and are here to ensure you have a pleasant shopping experience.

Shipping Policy

Shipping Policy

Aayat Jwellery ("we" and "us") is the operator of (https://www.aayatjwellery.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.

We currently shipped for India.

Orders are generally shipped within 4 - 6 days. After you placing an order, we will estimate shipping and delivery dates for you.

Handling and Transit Time:
Handling Time: 1 - 2 days
Transit Time: 3 - 5 days
Order Cut of Time: 9.00 A.M.

In case of delay for any reason, we will immediately contact you.

Shipping Cost
Free domestic shipping for all orders

Incorrect Address
If you put an incorrect address during checkout and product return to our store after delivery, then we will not be responsible for loss your order.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, you may receive similar item or different item than you have order in case of COD order.in case of prepaid order we will ask you if you want to wait for restock order or want another product

2. Shipping Costs
shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
Aayat Jewellery will happily accept returns due to change of mind as long as a request to return is received before we ship the product after we ship the product you can reject the delivery we will not able to cancel from our side

3.2 Warranty Returns
Aayat Jewellery will not entertain any warranty claim

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
our warehouse operates on Monday – Saturday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
Aayat Jewellery will ship to P.O. Box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
we are not able to ship to military addresses. We are unable to offer this service using courier services.

4.7 Delivery Time Exceeded
if delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
if you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service of courier. If the parcel has been delivered without you being present, please contact customer service courier with next steps

7. Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website

8. Cancellations
if you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
we will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
for all customer service enquiries, please email us at support@aayatjwellery.com. Aayat Jewellery ("we" and "us") is the operator of (https://www. aayatjwellery.com) ("Website").